TERMS & CONDITIONS

PAYMENT

I accept payment via Stripe to allow you to pay via credit card. You can also pay via Paypal

REFUNDS AND EXCHANGES


If you are unhappy with your order for any reason which I'm deeply sorry for, please contact me within 2 working days after receiving your package. I will try to resolve the problem quickly, all cases will be discussed personally.


If you decide to return the item, please contact me first. Buyers have the right to return items within 14 days. 

 

The item must be returned in its original packaging and unused. Once I receive your item, I will check it and contact you to come up with a solution. In case of a refund it will be via your original payment method. Shipping cost will not be refunded. Return shipping is paid by the buyer. I recommend to use recorded delivery with tracking number.

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

If you have any questions on how to return your item, please contact me via the form or by email at : 

 

contact@wlwzone.com

 

Or you can fill a contact form here

WHEN WILL MY ORDER BE DISPATCHED ?

 

It will take within 2 days after the order is placed for me to dispatch it depending on the amount of work I currently have.

 

SHIPPING COST                                    

 

Shipping cost can vary with order quantity and weight.

Shipping in France :

 

It takes between 2-3 business days.

 

Shipping in Europe :

 

It takes between 3-5 business days or more.

 

Shipping outside Europe :

 

It can take between 7-15 business days or more.


 

I will mainly ship your order with "La Poste

 

Please keep in mind that post offices are usually slower in holiday time. Be sure you leave enough time for your order to come, especially if you want it for special occasion.

Buyers are responsible for all incurred customs and receiving fees. I can’t calculate how much these fees would be, should they occur and I'm not responsible for those charges. For any additional information refer to your local customs agency.